Lynda - Communicating with Empathy
Size: 1.40 GB | Duration: 1h 15m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English
When you seek to understand the perspective of another person, you are practicing empathy.
When empathetic communication is encouraged at work, individuals feel more comfortable speaking openly, they feel like they matter, and they feel safe. That's why empathy at work is crucial to company-wide success. In this course, communication expert Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations. Get ready to learn how to converse empathetically to improve your one-on-one conversations and team interactions.
What is empathy?
How to be empathetic at work
Practicing positive communication
Identifying communication styles
Approaching difficult conversations
Practicing empathy in groups
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